I want to make it clear that I am not against ISO standards in themselves as I think they are, in general, good at raising levels of quality in many organisations. This Blog is meant to expose bad behaviour of consultants who are ISO Preachers, ISO Bullies, ISO Pretenders or see ISO standards as a cash cow.
A message to ISO Consultants: Can you spot yourself?
ISO Standards – A new Religion
Some ISO standards such as ISO 9001 “Quality”, ISO 14001 “Environment”, ISO 31000 “Risk” and ISO 55000 “Asset Management” have become the new religions with their own preachers, evangelists, disciples, sinners.
Some consultants are so committed to the words of the standard that they regard everything that is not in the text as heresy. Any deviation in process, or supporting documents or organisational roles is treated as something to be converted to the “Way of the Standard”.
Some consultants can be Intellectual-Bullies, belittleing existing practices and using their ability to wheedle their way into the top levels of the organisation and persuade senior management of the need to change.
Dont’ forget: “Change” and “Chaos” means income to consultants to consultants
ISO Standards are written by Consultants to provide work for Consultants.
There are whole consultancy agencies that are geared up to providing support for one particular standard. They would not exist if ISO did not exist. Not only in implementing change but providing training, documentation and auditing:
ISO accreditation inspectors and auditors are a particularly strange breed. The most boring job in the world seems to attract people who find delight in negativity
The ISO Victim
But there are victims in all this. Large companies and governmental agencies who insist on small suppliers having ISO Policies and accreditation in place are perpetuating a myth that ISO standards are applicable for any size of company. But in reality, most small companies become ISO compliant to tick a box in order to get work. It serves no benefit to them otherwise.
There is no doubt that any new version of ISO or any new chapter published provides additional work for consultants and additional pain on their victims.
As I have said before ISO standards are designed and written by the same consultants who then get income from clients confused by what they have to do to comply.
So ISO standards are meant to be vague and confusing. If they were straightforward and written nan easy to understand language, it would not provide the necessary income stream
For those of you who have read my other posts or my booklets on Nuclear Safety, you will know that one of the traits of a nuclear safety culture is a Questioning attitude so i leave this blog with a little thought:
ISO 9001 must be a quality standard. After all, it took 9000 iterations to get it right.